Return and Exchange Policy
We believe to give you a great customer experience every time you shop with us, but considering the fact that same product cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
Pre Paid- Prior to shipment
All you need to do is give us a call within 24 working hours post order placing of your order at our customer care no. +91-7669446739 or drop an email at email@example.com within a period of 24 working hours from the time/date of placing the product
If order is cancelled before dispatch, full Refund will be initiated within 48 working hours (excluding Weekends & Public Holidays) of raising the Refund request.
All refunds will be made via Net banking only please mention your “Full Name” , “Account No.”, “IFSC Code” of your bank account
If the product is shipped or is in transit, the refund will be initiated once we get the product back in the warehouse
In this case the courier charges & convenience charge will be deducted from the refund amount
Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Keep the product and the package ready in case of Shoppinglala to pick up.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
If Wrong Size /Colour/Brand/Model delivered or damaged in transit, the order will be replaced free of cost.
Return/ replacement if received in damaged condition will be done only when the same has been reported to customer service within 24 hours of receiving along with the images of the damaged product, subject to inspection and checking by Shoppinglala Team.
Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.
If QC fails, then same product will be shipped back to the customer and Refund will not be done.
Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 working days.
Once the exchange the product is accepted, Shoppinglala will issue Shoppinglala Rewards Points. These point can be utilized on a future purchase on the website.
Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the return request.